TOP 100
How we compiled the rankings
In order to make the rankings fair to the less popular sectors, we first determined the ranking inside each sector and incorporated the top two thirds of each sector into the final ranking. Then, we used each brand´s total customer experience score to create the final table.
Only brands from selected sector
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1Air Bank8.24
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2Manufaktura8.40
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3Zásilkovna8.12
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4Fio banka8.12
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5Dr.Max8.11
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6Rohlík.cz8.11
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7IKEA8.08
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8Česká spořitelna8.06
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9Sephora8.03
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10Globus8.03
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11Zalando8.02
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12MONETA Money Bank8.01
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13Košík.cz7.97
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14Tchibo7.97
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15Luxor7.97
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16DM7.94
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17GECO7.93
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18Yves Rocher7.92
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19Benu7.91
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20Starbucks7.90
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21Cinema City7.88
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22Knihy Dobrovský7.87
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23Spotify7.87
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24About You7.86
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25Tank ONO7.86
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26Pepco7.85
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27FOTOLAB7.82
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28Mobil.cz7.82
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29Sklizeno7.81
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30Hornbach7.80
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31Slevomat7.80
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32Booking.com7.78
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33Notino7.77
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34Decathlon7.77
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35Československá obchodní banka7.77
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36Teta drogerie7.76
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37DATART7.75
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38Cinestar7.75
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39Levné knihy7.75
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40PayPal7.74
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41H&M7.73
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42Czech Computer7.73
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43Rossmann7.72
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44Pandora7.71
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45PPL7.71
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46Lidl7.71
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47DPD7.70
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48UGO7.69
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49Ovocný Světozor7.67
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50Netflix7.67
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51Airbnb7.66
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52Pompo7.66
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53Poštovní spořitelna7.66
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54New Yorker7.62
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55Fruitisimo7.61
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56Heureka7.60
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57Marks and Spencer food7.59
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58ČSOB Pojišťovna7.59
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59Reserved7.59
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60Raiffeisenbank7.58
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61Sportisimo7.58
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62Alza7.58
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63Innogy (dříve RWE)7.58
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64Kaufland7.57
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65Komerční banka7.57
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66Deichmann7.56
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67Albi7.54
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68JYSK7.53
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69Leo Express7.52
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70Zara7.48
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71Stavební spořitelna České spořitelny7.47
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72Bageterie Boulevard7.46
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73mBank7.45
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74DIRECT Pojišťovna7.44
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75Allianz pojišťovna7.42
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76Kooperativa pojišťovna7.41
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77Regio Jet (Student Agency)7.41
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78Potrefená husa7.40
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79Wolt7.39
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80Ticketportal7.39
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81Generali Česká pojišťovna7.38
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82DámeJídlo.cz7.38
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83T-Mobile7.36
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84Exim Tours7.34
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85HBO Max7.33
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86Raiffeisen stavební spořitelna7.32
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87ČSOB Stavební spořitelna (dříve ČMSS)7.29
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88Tipsport7.28
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89Penny Market7.27
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90Tesco7.27
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91Fortuna7.26
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92Blue Style7.24
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93ČEZ7.22
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94CK FISCHER7.21
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95Uloženka7.20
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96E.ON7.18
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97Flixbus7.18
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98Uber7.17
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99Vodafone7.16
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100Smartwings7.16
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